Terms & Conditions

1. Course registration is only confirmed after full payment is received.
2. Participants are expected to have read the eManual, watched the online eLecture videos and completed the online non graded MCQ questions prior to attending the course.
3. Participants must fulfil 100% course attendance to be eligible for the following assessments:
   (i) Written Assessment (80% to pass)
   (ii) Practical Assessment

An administrative fee of S$30 applies for course withdrawals and/or fee refund.

1. Course application fees are non-refundable.
2. Course registration is non-transferrable. Transferring of accounts between learners is strictly prohibited.
3. No refunds will be granted for withdrawals once the course has started. There will be no refund for any unconsumed portion of the paid fees.

ALO places great importance on ensuring that learners get the full benefit of our courses. Similarly, learners are expected to take responsibility for their learning journey.

• We encourage full attendance for all classes. A minimum attendance of 100% is required.
• Learners who fail to fulfil 100% attendance for a module will be ineligible to take the assessments for that module

ALO reserves the right to cancel, postpone or make changes to course schedule. Applicants will be duly notified, and given an option to reschedule the course on the next available date, where applicable.

As a participant of ALO courses, you grant ALO the irrevocable rights to use images captured in photos, videos or any other media form that may include you in whole or in part in any media indefinitely. Such media may include but is not restricted and limited to electronic direct mail, marketing collateral, print advertisements, posters, illustrations, and social media platforms. You hereby agree to release and discharge ALO, its employees and/or appointed photographers from any and all claims and demands that may arise out of or in connection with the use of the photographs, including without limitation any and all claims for libel or violation of any right of publicity or privacy.

Safety is our utmost priority at ALO. Our training is conducted in accordance with Singapore Resuscitation and First Aid Council (SRFAC) guidelines in a safe and conducive environment. In the event of an accident, ALO and its employees and/or contractors will not be held liable for any injury, loss or damage, including but not limited to suffering and death that may arise either directly or indirectly from the training sessions.

In the event of an accident, ALO and its employees and/or contractors will not be held liable for any injury, loss or damage, including but not limited to suffering and death that may arise either directly or indirectly from the training sessions.

Any participants who are more than half an hour late for the class will be deemed as absent and not allowed to join the course. Refunds will not be given.

Participants with medical conditions are strongly advised to seek their doctor’s advice before attending the course.

Participants with a valid Doctor’s Medical Memo which excuses them from strenuous practical components can be exempted from the practical examination. Such participants will be issued with a Letter of Attendance on the following conditions:

(i) 100% attendance
(ii) Attend both theory and practical training sessions
(iii) Pass the Theory examination within the 3 given attempts

Note: Letter of Attendance does not constitute being Competent/Passing the First Aid Programme.